Working with universities to transform their international capacity and performance
Author: JP Deering
Partner Development and Corporate Communications Coordinator
JP joined INTO’s partner development team two years ago. Before joining INTO, JP taught English and composition to international students at the University of Kentucky. Now, he manages INTO’s corporate blog and social media, writes about international student mobility trends, policy, and the goings-on at INTO’s university partners in the US, and handles outreach to potential partner universities and corporate engagement at major conferences.
More than two months ago, Prime Minister Boris Johnson announced formal lockdown measures to combat the rise in new COVID-19 cases in the United Kingdom. For many in the U.K., that announcement signaled the start of physical distancing. However, Qingying Lin, Chinese-language support officer at INTO Queen’s University Belfast (QUB), recalls that her centre had moved all face-to-face learning and extracurricular support online by March 18—five days before the PM’s announcement.
INTO’s 10 other U.K. centres transitioned to digital provision along similar timelines, which means that they have now passed 10 weeks of distance education and support of their respective international student cohorts. Perhaps paradoxically, what has struck our student support teams most during quarantine is the togetherness they and their students have maintained across that distance—a testament to their agility and resilience.
Before the COVID-19 outbreak led universities in Europe and North America to implement physical distancing policies, universities in China had to face the emerging realities of what is now a global pandemic. In partnership with Nankai University, INTO has seen a cohort of 43 international students through a campus lockdown and University-wide transition to online learning since late January. Now, they are helping students adapt to life under less stringent quarantine measures.
Even in the best of times, international students’ decision to travel across the globe in search of education opportunities is courageous. Their journey is one of hope, aspiration, and, of course, some trepidation as they step into the unknown. When these students embarked on their studies abroad this year, however, a global pandemic added new layers of concern and uncertainty to their experience, sending them into uncharted waters.
The jobs of student experience specialists on whom these students rely to help them navigate uncertainty in their studies has never been so critical or challenging as they are during the COVID-19 crisis. We reached out to colleagues on the front lines across INTO’s university partnerships in the United States to learn more about their all-hands-on-deck approach to supporting international students in these uncertain times.
Ahead of this year’s university application cycle, international
students at the INTO London World Education Centre escaped a dreary,
late-January afternoon to attend the Centre’s seventh annual Progression Fair.
Held at Chapter Spitalfields, the residence INTO students
share with other international students in the heart of London’s East End, the
event gave students the chance to learn about the vast array of programmes on
offer directly from university representatives.
With 62 of INTO’s affiliate universities in the United Kingdom
represented, and with 140 INTO students in attendance, it was the largest
progression fair the Centre has had to date.
As 2019 concludes, those in the international education
community in the United States have much to reflect on. In November, the Institute of International
Education’s (IIE) 70th
Open Doors Report revealed that it has been a uniquely challenging year for
international student enrollment. Although
the nationwide decline in new international student enrollments (NSEs) slowed
from -6.6% in 2017/18 to -0.9% in 2018/19, 51% of American higher education
institutions reported a decrease in NSEs in 2019.
For INTO’s 12 American university partners, however, there were
a great deal of international student enrollment and education milestones in
2019—proof that there is every reason to believe things
can only get better in the American international education realm.
To kick off International Education Week, the Institute of International Education (IIE) released its 70thOpen Doors Report, outlining international student mobility trends in the United States during the 2018/19 academic year. The report indicated that there was a 0.05% increase in the total number of international students in the U.S. in 2018/19, 52% of whom were pursuing degrees or completing optional practical training (OPT) in science, technology, engineering, or mathematics (STEM).
Over the past month, some 2,500 students from around the
world commenced their studies at INTO’s 12 university partners in the United
States. Understanding the anxieties that
accompany this journey, faculty and staff across INTO’s U.S. university
partners and their respective INTO centers deploy a combination of pre-arrival
communications, carefully curated orientation sessions, and online applications
to familiarize students with their new university communities. The result: a high-touch orientation
experience that provides students a launchpad for a successful academic career.
the second annual P3 – EDU Conference, hosted at George Mason
University this past May, former GMU President Angel Cabrera posited that “the
private sector holds the key to solving many of the challenges public and
non-profit universities face.” The success of such
he pointed out, depends on private sector parties’ capacity to support their
higher education partners’ strategic goals, prioritize student experience, and
protect an institution’s academic integrity and reputation.
success and campus enrichment lie at the heart of every INTO university partnership. From our first with the University of East
Anglia in the United Kingdom to our most recent with Hofstra University in New
York, each of our partnerships is predicated on supporting the university’s
mission through comprehensive internationalization. Collaborative initiatives led jointly by INTO
Center staff and their university colleagues at GMU, Colorado State University
(CSU), and Drew University exemplify the symbiosis INTO shares with its partners.
Student experience matters.
When international students feel welcome and supported across all
dimensions of their life at university, they contribute positively to their new
communities and graduate at higher rates.
INTO’s 22 university partnerships deliver exceptional
student experiences to students from around the world. In fact, 92% of international students across
INTO’s 12 university partners in the United States indicated that they were
satisfied or very satisfied with their experience in and out of the classroom
in the INTO University Partnerships 2019 Annual Student Survey.
In mid-July, alongside INTO’s academic directors’
conference, the student services teams that drive these incredible results convened
at Saint Louis University for their own student services conference. There, they shared best practices for student
care and some of the dynamic co-curricular initiatives they have launched on
their respective campuses to promote student success in tandem with academic
While it is critical to grow international student enrollments in INTO’s university partnerships, it is equally important to retain those international students in degree programs, support their academic success, and ensure their timely graduation. This is the complex task that academic faculty across INTO’s 12 university partnerships in the United States addressed over three days at the annual INTO academic directors’ conference at Saint Louis University (SLU).