A couple of months ago, staff from Boston University marshalled themselves to phone all 4,300 freshmen and transfer students – just to see how they are getting on. Even the Dean of Students Kenn Elmore and the Provost got in on the act.
Closer to home at the University of Manchester, the new Directorate of Student Experience – created and delivered an Ask ME campaign during orientation week. More than 2000 academic and administrative staff including the University President, Dame Nancy Rothwell, volunteered to wear a badge with the words Ask ME emblazoned on it. The idea was that any student could approach anyone wearing the badge and ask them anything. Who are you? Where is the closest Starbucks? How do I register for class? Continue reading “Everything counts in large amounts: even the smallest things contribute to a quality student experience”