Annual survey reveals agents value response times and service quality most highly in their relationships with institutions.

More than 880 respondents from 63 countries participated in the 2014 INTO global educational counsellor survey.  The results have once again supported some of the wider mega-trends in international education – including the rise of China, the growth in awareness of online education and the increasing importance of student advocacy.   But one of the the key messages emerging from this survey is that  while agents cite rankings most often when counselling students, it is the basics of service quality – response times to enquiries and applications, which they value most highly in their relationships with client institutions.

Download the full infographic here

About the respondents Continue reading “Annual survey reveals agents value response times and service quality most highly in their relationships with institutions.”